Refund policy

Returns & Refunds

At Dwelly, each product is carefully selected for its quality and design. As many items are shipped directly from our trusted partners, we aim to minimize unnecessary returns while ensuring a fair and transparent process.

Returns

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at hello@dwelly.nl.

To help us resolve the issue efficiently, please include:

Your order number
A brief description of the issue
Clear photos showing the item and any damage (including packaging if relevant)

Once reviewed, we will arrange a suitable solution, such as a replacement or return instructions. Please note that returns must be approved in advance; items sent back without prior confirmation cannot be accepted.

Damaged or Incorrect Items

We recommend inspecting your order upon delivery. If the packaging shows visible damage, documenting this before opening can help support your claim.

Returns for Other Reasons

If you wish to return an item for any other reason, you may request a return within 14 days of delivery in line with EU regulations.

Returned items must be:

Unused
In original condition
In their original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. The return address will be provided after your request has been reviewed.